Hello Friends,
I had so many ideas to help you make October a great month that I decided to break it up into two categories, Marketing & Practice Management. If you want to read all of the marketing ideas simply visit here Dental “Marketing” Ideas for October
Now these things can be done at any time during the year, but sometimes, it helps to have an excuse or a little push to get going.
Use it or Lose it! – Get your letters (& phone calls) out to your patients reminding them to use any insurance benefits they have remaining for 2016 to complete any needed treatment or for their continuing care hygiene appointment before they lose them.
Scripting Idea: Customize according to the treatment needs of each of patient. Re-create the urgency and value.
October 4th is Improve Your Office Day (It is also Taco day and Vodka day, coincidence? I think not 😉 ) – Please consider reading my Improve Your Office Series found here: Improve Your Office – First Impressions , Improve Your Office – Make a Change , Improve Your Office – The Little Things Matter & Improve Your Office – How to Have a Happier Team
October 3-7 is Customer Service Week – This is a great team meeting theme. What ideas can you come up with as a team to exceed your patient’s expectations by consistently delivering excellent customer service?
What do you do when you run late? (If you’re habitually running behind, please change that habit! It’s disrespectful to your patients and your team) What do you do when the lab screws up a case?
What about comfort? How are you making the visit as comfortable as possible for your patients?
What about your telephone skills? Are you answering the phone during times that patients are most likely to call? (ie: lunch hours and after hours) How about after the treatment – are you making post-op calls? How are you staying in touch with your patients in between their 6 month hygiene appointments?
Here’s an idea for the fall. Make a list of local fall activities as a hand-out or post them on your website and social media sites.
October 17th is Boss’s Day – Plan now to make this day special for your boss(es). Great opportunity to show your appreciation for and to brag about the awesome boss in your life.
October 20th is Get to Know Your Customers Day ~ Perhaps you could have a Business Card, Free Lunch Drawing. Have fun with this day or turn it into a week or month-long event. This will allow you to get to know your patients better as well as learn what local businesses you want to focus some of your marketing efforts on. 🙂
Combine these practice management ideas with my marketing ideas and you will have a great October (and final quarter) as a team! Not to mention, your patients will love you for it!
As always, I would love to hear your ideas! Should you need any help implementing these ideas or have any other questions that I can help you answer…I’m ready to help!
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Please share my blog with your dental friends.
Yours for Greater Success,
~Betty
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