practice management and marketing consultant

Dental Practice Management, Leadership, and Team Building Ideas for September 2023
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Dental Practice Management, Leadership, and Team Building Ideas for September 2023

Hello Friends,

How are things looking for your office in September? Do you have holes in the schedule? Or are you booked solid? Are you on track to have your best September ever?

No matter if your schedule is full of patients or full of holes there are things we can do to improve the practice – things that show the team how much they matter and things to show your patients that you care.

The ideas that I am sharing with you for September will help you reactivate and reappoint patients, attract more new patients, build relationships within the community, as well as exceed your current patients’ expectations. You’ll also find ways to show your team how much you care and appreciate them.

For Practice Growth, Marketing, and Social Media Content for September 2023 -please visit: September 2023 Dental Practice Growth and Marketing Ideas

Please follow and say hello to me on  Facebook and/or  Instagram

Team Building and Appreciation Ideas…

National Taco Month  – Mexican Fiesta Lunch. Take the team for lunch or have a taco fiesta potluck lunch at the office.  “Taco ‘bout an awesome team!”

Random Acts of Kindness Day or Be Kind Day: 1st  – Do something kind and unexpected for your team. Give a thank you note and/or a small gift of appreciation to your employees.  It could be a gift card or actual gifts. (i.e.: spa products, chocolate, books, essential oils, teas, water bottle, etc.)

National Coffee Day: 29th – Starbucks or Coffee Gift Cards or Bring in a special coffee/tea drink for the team.

Office Manager Appreciation Month – Take this opportunity to put a spotlight on your office manager this month (in-office and on social media). 

 


Do you know that I share complimentary dental marketing, practice management, social media content, leadership, and team-building tips and ideas every month? Before you leave today be sure to follow/subscribe to my blog. This way, you won’t miss a single idea

Practice Management Reminders and Ideas for September…

Pre-Appointment Chart/Schedule Review – Prior to the appointment, look for patients with unscheduled restorative treatment, family members due, unscheduled hygiene patients, and same-day treatment (ex. bite-guards, sealants, fluoride, whitening, etc.). Look for opportunities to help more of your patients smile healthier.

Insurance Renewal Letters – Send out your Insurance and HSA/FSA “Use it or Lose it” reminder texts, emails, and letters. Make calls to patients with unscheduled treatment plans and/or due in hygiene.

Dental Service Special/Feature…

Mouthguards – September 4th is Mouthguard day. Consider, offering special pricing for custom mouthguards during the month of September.


Think beyond what you’ve always done to get by or your current perceived limitations– get creative with your methods for staying in touch with your current patients, reaching out to inactive patients, welcoming more new patients, and learning new things as a team to keep things fresh and motivating.

With your actions lead your team in the direction you want your practice to go and grow.

Practice Owners – If you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about or would like to discover areas of opportunity for your practice … please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com. (Plan now to smile more in 2024)

“Being held accountable is an act of generosity and compassion. It is a gift that someone gives us to correct our wrongs, unlearn, and do better for the sake of our own growth. It might be uncomfortable, but it is worth the discomfort.” – Minaa B.

I would LOVE to hear from you! If you appreciate and enjoy the complimentary ideas and content I share each month – PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– Thank you so much!!  

Have the BEST September!

Yours for Greater Success,

~Betty – Dental Coach

Please follow and say hello to me on  Facebook and/or  Instagram

Dental Office Management, Leadership, and Team Building Ideas for August 2023
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Dental Office Management, Leadership, and Team Building Ideas for August 2023

Hello Friends,

There is still time to make 2023 a great year for practice growth. As always, my goal in sharing these ideas each month and while coaching my dental teams is to help you all stress-less and have more fun at work!

If you’re looking for marketing, social media content, and other practice growth tips and ideas for August – Visit here: August 2023 Practice Growth Ideas

Here are your Management, Leadership, and Team Building Ideas for August. Enjoy!

Practice Management Reminders and Ideas…

Schedules – If your office schedules typically slow down in August/September, what plans have you made to fill holes in the schedule, increase same-day services, and keep the working day productive?  Don’t leave it to chance. Make a list of productive tasks that may be done during any slower times.

How many visits are scheduled compared to capacity? Too many holes? Do you have time reserved for new patients? How are you planning to stay in touch with unscheduled patients? Consider offering some type of gif basket/prize that your patients can enter to win during the months of August & September when they come in for their appointment.

Emergency Medical Plan – Is your office and team prepared and equipped to handle a medical emergency? Is your emergency medical kit up to date?

The components of a sound medical emergency plan for the dental office should include:

  • Medical emergency prevention
  • Development of an action plan
  • Recognizing a patient’s distress and management of medical emergencies
  • Emergency drugs and equipment

Source: https://www.ada.org/en/resources/research/science-and-research-institute/oral-health-topics/medical-emergencies-in-the-dental-office

Leadership Tips…

If you want to see a positive change in your practice, you must consistently lead by example… be the change. It starts at the top. You set the tone for the day, and make certain that it’s a happy & productive one. This includes any employee in a management position – if you have employees complaining about your office manager, take it seriously. A toxic (toxic negativity and/or toxic positivity) office manager will destroy your practice over time, at the very least, cause a staff turnover nightmare.  In fact, any employee that is toxic to your vision, to your team, and/or your patients…needs to go. It’s not easy to make the decision to terminate someone’s employment, yet absolutely necessary if you want to improve your practice.  It’s been said that “what you allow you encourage.” Once you make the decision to no longer tolerate or allow poor behavior and attitudes in your practice, you’ll breathe a huge sigh of relief.

Practice Owners, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com

“Don’t wait until everything is just right. It will never be perfect. There will always be challenges, obstacles, and less-than-perfect conditions. So what? Get started now. With each step you take, you will grow stronger and stronger, more and more skilled, more and more self-confident, and more and more successful.”

 –Mark Victor Hansen

Hope you enjoy these ideas and can use some of them to help make the month of August a productive and happy one for you, your team, your patients, and the community.

If you appreciate and enjoy the complimentary ideas and content that I share each month – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– I look forward to hearing from you. Thank you so much!!  

Yours for Greater Success,

~Betty (Dental Coach)

June 2023 Dental Practice Management, Leadership, and Team Building Ideas
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June 2023 Dental Practice Management, Leadership, and Team Building Ideas

Hello Friends,

Here are some practice management reminders, leadership, and team-building ideas that can easily be implemented during the month of June. (Don’t wait until the end of the second quarter of the year to evaluate if your and your team’s daily actions are in harmony with your practice vision and mission. )

For Marketing, Social Media Content, and Practice Growth Ideas for June Visit: June 2023 Marketing Ideas

Leadership & Team Building & Appreciation Idea

Practice improvement and growth start with you and your team! Remember, there is no way that the quality of patient care and experiences will exceed the quality of the people who provide it.

“It is literally true that you can succeed best and quickest by helping others to succeed.” –Napolean Hill

 

Invest in your team – Thoroughly train your employees (new & old) on your practice goals, systems, expectations, software, telephone skills, dental procedures, protocols, etc.  Include regular continuing education – you can do this with in-office training, webinars, lunch and learns, and seminars/classes outside of the office.

Doughnut Day or Donut Day: June 2nd – Bring in donuts for the team!

 

 

Recess at Work day is June 15th – Get outside for a few minutes with your team for some fresh air. If you can’t all get outside, open the windows, and turn up the radio.  How about a sweet treat to enjoy during “recess”? (ex: ice cream, frozen drink, etc.)

Practice Management Reminders & Ideas

Unscheduled Patients – Now is a great time to reach out to your unscheduled patients both active and inactive patients. Why? Because for your patients to smile healthy they need to schedule the treatment you’ve diagnosed and to come in regularly for their hygiene continuing care appointments.

Some questions to consider:

  • Of your active patients (seen in the last 18 months) how many have a next appointment scheduled and how many do not?
  • What systems are in place to ensure the team is staying in touch with your unscheduled patients?
  • How many patients left the practice this year?
  • What can you do together as a team to retain more patients by consistently exceeding their expectations?
  • What can you do together as a team to help more patients say yes to your very best care? Remember, When your patients are healthy – the practice is healthy.

Knowing your practice numbers and doing something with what you know about those numbers is key to growing and improving your practice. Numbers tell a story. Numbers tell you if your practice is healthy or unhealthy.

Reviews & Recommendations – Ask your patients to please review your office on Google and recommend you on Facebook. Don’t simply rely on third-party companies to do this for you. It’s so simple (& free) to invite your patients to do this for you.

“Let no one ever come to you without leaving better and happier.”  ― Mother Teresa

 

 

Practice Owners, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com.

As always, wishing you all a happy and productive month!

Please... If you enjoy the complimentary ideas that I share or if they’ve been of help to you and your practice –  I would truly appreciate it if you would please take a second and leave a review/recommendation for me on GOOGLE and/or FACEBOOK. Looking forward to hearing from you. Thank you!!

Yours for Greater Success,

~Betty (Dental Coach)

Dental Office Management, Leadership, and Team Building Ideas for April 2023
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Dental Office Management, Leadership, and Team Building Ideas for April 2023

Hello Friends,

What are your plans to reactivate your unscheduled patients and consistently provide excellent experiences for your active scheduled patients to exceed their expectations?

Remember that it is most important to consistently exceed your employees’ expectations. We all need a work environment and culture that refreshes us instead of being a drag and a drain on us.

What are you doing to ensure that everyone on the team is on the same page and helping you reach your practice goals?

Practice Owners, if you’re struggling to reach your practice goals or want to improve the culture and spirit of your practice – feel free to contact me for a complimentary, no-obligation 30-minute telephone consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

Here are some office management, leadership, and team-building tips and ideas for April…

Practice Management Ideas

Spring Clean your Online Presence – Friends, please take some time now to examine your website, social media pages, and Google listing. Make sure that your office information is up-to-date, with current content and photos. Check the bios, office hours, services, special offers, page links, etc. If you haven’t brought your Google business listing up to date or have yet to claim it – please do so.

Speaking of Spring Cleaning… is your office due (or maybe way past due) for a good cleaning? Check this out: Spring Cleaning and Organizing Tips for your Dental Practice

Reappointments – Keep in mind, the best way to keep your patients active is to be sure to reappoint them for their next hygiene visit when they are there at the office. Also, help more of your patients say yes to your treatment recommendations and have them reserve their appointment at the time of treatment presentation.

Hygiene Continuing Care Reminder Idea – Cleaning for a Reason Week 18-24th – “It’s time to Spring Clean your Dental Care Routine”.

Looking for Marketing and Practice Growth Ideas? Check these out: April Dental Practice Growth & Marketing Ideas

It truly brightens my day to hear from you 🙂 – If you enjoy the ideas that I share or if they’ve been of help to you and your practice –  I would love and truly appreciate it if you would please take a second and leave a review/recommendation for me on GOOGLE and/or FACEBOOK. Looking forward to hearing from you. Thank you!!!

Leadership

April is National Stress Awareness Month – “There cannot be a stressful crisis next week. My schedule is already full.” ­— Henry Kissinger

Sadly, Dentists are one of the most stressed in the healthcare industry. Bad stress can and does negatively affect your team and in turn, your patients. Eliminating stress is almost impossible, however, there are things we can do to reduce it. “Stress and unhappiness come not from situations, but how you respond to situations.” – Brian Tracy

Here are just a few tips…

  • Practice Gratitude (Focus on the good things in your life. Start and End your day with a grateful heart)
  • Set Realistic Goals (Stop trying to be a perfectionist)
  • Delegate & Stop Micromanaging
  • Control your Appointment Schedules
  • Prioritize Tasks (there can only be one most important thing at a time)
  • Create Written Systems, Checklists, and Job Descriptions/Expectations
  • Improve Communication (Communicate daily with your team. Clearly identify your mission, vision, core values, goals, and expectations)
  • Practice Self-Care
  • Take a Break (make sure you and your team get to take a break(s) during the workday)
  • Smile More (have fun at work)

Team Building/Employee Appreciation Ideas

National Fun at Work Day: 6th – Have a silly theme for this day. (For example, Crazy hair, luau, silly socks, decades day, etc.)

National Dental Hygienist Week: 4th -10th – Technically, this is a Canadian “Holiday” but more and more offices here in the United States are taking advantage of this opportunity to show some extra love and appreciation for their hygiene team.

Administrative Professionals Week: 23-29 / Administrative Professionals Day: 26th – This is the week to celebrate your hard-working and amazing front-office employees!

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email inbox each month? If not, please start following us today. If you prefer, send me your email address at bhaydenconsulting@gmail.com and I will send you an invitation to follow my blog. 

Yours for Greater Success,

~Betty (Dental Coach)

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