August 2021 Dental Office Management Tips and Ideas

August 2021 Dental Office Management Tips and Ideas

Hello Friends,

I am happy to share with you some management and leadership tips and ideas for August. The ideas that I share are designed to help you produce more, collect more, stress less, and have more fun as a team all while helping your patients smile healthier and happier.

Be sure to spend some time reviewing your YTD numbers with your goals for the year. Are you satisfied with how your numbers are trending? If not, now is the perfect time to make some adjustments.

If you’re looking for dental marketing (growth) tips and ideas for August – visit: https://bettyhaydenconsulting.com/2021/07/13/dental-office-marketing-tips-and-ideas-for-august-2021/

Don’t miss out on any of the ideas that I share each month.  Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Here are some Dental Management and Leadership Tips and Ideas

Let’s start with you and your team…

Treat your employees how you would like them to treat your best patient!

If you want to see a positive change in your practice, you must consistently lead by example… be the change. It starts at the top. You set the tone for the day, make certain that it’s a happy & productive one.

Employee Appreciation Ideas –

Bagel Day – August 8th / Bring in bagels for the team… or bagels and donuts. (I love donuts)

Just Because Day – August 27th / Surprise the team with a small gift, gift card, or treat… just because.  They need it!

Unscheduled Active Patient Ideas – It doesn’t do any good to have active patients if they’re not scheduled for a future appointment. Make plans to reach out to all your unscheduled patients and invite them to schedule an appointment for their hygiene visit or if they have unscheduled treatment plans.

Incomplete Treatment Reports – Run your unscheduled treatment report for the last 6 months and reach out to patients to encourage them to schedule their appt to complete the treatment as planned.

Hygiene Continuing Care Opportunity – August 1 -7 is Simplify Your Life Week – Social Media post idea:  Simplify your life by crossing off “Schedule my all-important dental visit” from your To-Do-List by calling us today at…

Doctors, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com

Hope you enjoy these ideas and are able to use some of them to help make the month of August a productive and fun one for you, your team, your patients, and the community.

Would you please do something for me? If you appreciated these complimentary ideas I will love for you to please take a minute to leave me a review/recommendation here on GOOGLE and/or FACEBOOK.  Thank you!!

Yours for Greater Success,
~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn, and Pinterest

Dental Practice Management Tips and Ideas for February 2021

Dental Practice Management Tips and Ideas for February 2021

Hello Friends,

How is your first quarter looking so far? What are you doing to ensure this is a healthy and productive year for you, your office, and your team?

Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.” – Walt Disney

Here are a few Practice Management and Leadership Tips and Ideas for February.

February is National Time Management Month: When was the last time you reviewed all your office systems and protocols to ensure that you’re using your time efficiently and effectively?

If you’re often running behind schedule, investigate as to the reason(s) why. If you know the why… change whatever it is causing you to stray from the schedule.

You get to decide where your time goes. You can either spend it moving forward, or you can spend it putting out fires. You decide. And if you don’t decide, others will decide for you.” – Tony Morgan

Arrive at the office with plenty of time before the first scheduled patient, expect your patients to arrive on time, never wait on hygiene exams, calculate the actual amount of time it takes to do procedures, control the schedules, these things will help you stay on time.

Doctors, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com.

Reappointments and Reactivation – Now is a great time to reach out to your unscheduled patients both active and inactive patients.

Rather than just calling to ask if they would like to schedule an appointment, use this occasion to simply check in to see how they’re doing and let them know you’re thinking about them. This is about building and strengthening relationships. 

Take advantage of the different methods to reach them – telephone, text, email, letter/care, and your social media pages.  You’re planting little reminder seeds that you are still here for them during these crazy times.

Here is an idea: February 24th is Forget Me Not Day – This is a day to remember family, friends, loved ones, and unscheduled patients.

Remind your patients to not forget to schedule their all-important dental cleaning, examination, and oral cancer screening!

Friends, do you know how many of your active patients have a future appointment and how many do not? Do you know how many new patients you are welcoming into the practice AND how many patients you’re losing each month?  To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence  – Within minutes we’ll identify your practice’s strengths and uncover hidden opportunities.  I am happy to assist you with this at no charge and with absolutely no obligation to do anything further with me. 

Telephones – As a team, create your Telephone Principles (scripting guidelines) which include your goals & expectations for each call.

Practice, Practice, Practice how to effectively handle different types of calls and questions until you feel comfortable. A few tips:

  • Answer the phone during hours/days that patients are most likely to call.
  • Avoid putting callers on hold – first, find out who it is and how you can help them.
  • Call Steps: Smile, Reassure, Get Name, Discovery, Relationship Building & Scheduling.
  • NP’s – Always get their referral source. Also, ask if they have any other family members that they would like to schedule an appointment for.

To learn more, see: https://bettyhaydenconsulting.com/2020/01/30/dental-office-telephone-principles/

Insurance Claims – Send out clean claims with the correct information, provider, date of service, xrays, attachments, documentation.  Your goal is to not have any unpaid claims sitting out there past 30-60 days.  What does your insurance aging report look like? (Did you know that your collection percentage drops significantly after 90 days past due? Over 120 days past due it drops to about 30% – you lose a lot of your money the longer these claims sit out there.)

For Dental Marketing Tips and Ideas for February visit here: https://bettyhaydenconsulting.com/2021/01/05/dental-office-marketing-tips-and-ideas-for-february-2021/

As always, wishing you the very best!

I would love and truly appreciate for you to please leave a review/recommendation for me here on GOOGLE and/or FACEBOOK.

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email inbox each month? If not, please start following us today. If you prefer, send me your email address at bhaydenconsulting@gmail.com and I will send you an invitation to follow my blog.

Yours for Greater Success,

~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn and Pinterest

Dental Office Tips and Ideas for May 2020

Dental Office Tips and Ideas for May 2020

Hello Friends ~

WOW! Things have certainly changed, haven’t they? I hope that you all are staying safe and healthy. As a dental coach for many different teams, I have spent countless hours helping them prepare to start seeing patients once again.

I understand that some offices have already reopened and others are awaiting their start back dates. Regardless of the status of your office, even with all the changes to dentistry, one thing remains the same – your patients want to know you care, your community appreciates your support, and your employees need to know that you are taking steps to ensure their safety and that they’ll have a job to return to.

The Leadership, Management, and Marketing Tips and Ideas that I am sharing for the month of May will work whether your office is open or closed. Ready? Here you are: (I crammed a lot of ideas in here so surely you will find at least one thing you can implement. Haha)

Dental Office Leadership, Marketing, and Practice Management Tips and Ideas for May:

Dental Coach Betty Hayden Spring Dental Marketing Ideas

Leadership Tips and Ideas –

“Developing excellent communication skills is essential to effective leadership. The leader must be able to share knowledge and ideas to transmit a sense of urgency and enthusiasm to others. If a leader can’t get a message across clearly and motivate others to act on it, then having a message doesn’t even matter.” — Gilbert Amelio

Communication: If your office is temporarily closed, please stay in touch with your employees. Check-in on them with a telephone call or text. Schedule regular team meetings – these can be held virtually from the safety of their homes via Zoom and other platforms.  Don’t assume they know what’s going on, don’t assume they’re comfortable returning to work. Create together a plan for returning back to work.

If your office has already reopened, daily morning huddles are a must, and regular team meetings important. Schedule in advance your monthly team meetings for the year. If we don’t make time to effectively communicate it often doesn’t happen.

See: Tips and Ideas for Successful Monthly Dental Team Meetings and Dental Office Morning Huddle Agenda Tips and Ideas

Here is a fun idea for your team – May 15th is National Pizza Day – If you are back to work, bring in pizza for the team. If you are still at home, have pizza delivered to your employees’ homes as a special treat. Plus, you’re helping to support local businesses.

Learn how to lead your team, creating greatness based on high-performance expectations and principles. Produce more, Collect more, Stress-less, and have more Fun!

Schedule your complimentary no-obligation 30-minute coaching consultation today at bhaydenconsulting@gmail.com.

Dental Marketing Tips and Ideas –

Theme: National Smile Month “We Always Go The Extra Smile”

Focus: Healthy & Beautiful Smiles (Preventive & Cosmetic Services)

Goal: Bring in New Patients, Increase Production & Exceed Patients Expectations

Contest/Raffle – Family Fun & Wellness Gift Basket (Tote/Cooler) – Fill with Lawn games, BBQ supplies, Sunscreen, Citronella candles, Toothbrushes, Paper products, Chalk, etc.

Patients earn entries for Facebook engagement, FB reviews, Google reviews, and for referring new patients.

Videos – Share videos on Instagram, Facebook, and Google about what you’re doing to help keep your patients safe during this time and what they can expect as far as changes when they come in for the scheduled appts. Reassure them that just as you always have – their safety is your top concern.  Share with them what you’re doing to help them smile healthier.

Community Opportunities:  This month makes it very easy to build relationships with some of the local businesses.  Specifically, your Nurses, Police Officers, and Teachers.

During the month of May you have:

Teacher Appreciation Week: 4-8

National Nurses Day and Week: 6-12 

National Police Week:  10-16

See here: Dental Office Appreciation Ideas for Teachers, Nurses, and Police Officers for some ideas on how you can celebrate and acknowledge these amazing people in your community.

Educational Opportunities:

May is Save Your Tooth Month and Root Canal Appreciation Week: 3rd – 9th and Root Canal Appreciation Day: 11th 

What can you do with that? Share with your patients in person or via your social media platforms the importance of saving their natural teeth. Explain what root canal procedures are and how they help.

National High Blood Pressure Education Month 

Are you consistently taking your patients’ blood pressure?  If not, now is a great time to start.

dental office blood pressure betty hayden consulting

Many people see their dentist more regularly than a physician and could get an early warning about high blood pressure when getting their teeth cleaned or having other dental treatment done.

Dr. __ and our team are not only interested in your oral health but your overall health. We take every precaution necessary to ensure that you will leave happy and healthy. We look forward to seeing you soon at your next appointment!  

Practice Management Tips & Ideas:

Friends, if you do not know what your office numbers look like, or how many of your active patients are unscheduled, or how many patients were canceled and not yet rescheduled during COVID, and so many other important key practice indicators; please take note of what those numbers look like. This will help you reopen your practice with a baseline to work from and guide you.  You need to know where you’re at currently to know how to best care for your patients and what your potential for growth is. To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence  – Within minutes we’ll identify your practice’s strengths and uncover hidden opportunities.  I am happy to assist you with this at no charge.

Social Media Post Ideas to Improve Engagement during the month of May

Side Note: Now more than ever it is important to stay connected with your patients (and the community) via your social media platforms and Google My Business.  Don’t overthink it. Have fun with it. In addition to posts and pictures, create some brief videos to share as well.

Drinking Water Week: 3rd-9th (Share the dental health benefits of drinking water)

World Laughter Day: 3rd (We all can use more laughter!)

National Piercing Day: 16th (Share risks of oral piercings)

Eat More Fruits & Vegetables Day: 21st

National Taffy Day: 23rd (Best and Worst Candy for Your Teeth)

National Senior Health & Fitness Day: 29 

World No-Tobacco Day: 31

If you appreciated these complimentary ideas I  would love for you to please leave me a review/recommendation here on GOOGLE and/or FACEBOOK.

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Keep Smiling and Stay Healthy!!

Yours for Greater Success,

~Betty