Dentist Office Leadership, Practice Management, and Marketing Tips and Ideas for April 2020

Dentist Office Leadership, Practice Management, and Marketing Tips and Ideas for April 2020

Hello, Friends ~

How was your first quarter? I hope you reached (or exceeded) your office production, collection, and NP goals.

Now it’s time to welcome Spring and your second quarter. Be sure to review your plans to make this second quarter your best one yet!  Ensure that everyone on the team is on the same page.

Here are some practice management, leadership, and marketing tips and ideas to help you grow your dental practice, exceed your current and potential patient’s expectations, and to have more fun as a team during the month of April! (I am certain that less-stress and more fun at the office is something that we all want.)

Dental Coaching Spring Tips and Ideas

Leadership Tips and Ideas:

“A team that plays and learns together stays together.”

National Fun at Work Day: 1st   – Have a silly theme for this day. (For example, Crazy hair, silly socks, decades day, etc. POST pictures on Facebook and Instagram)

National Dental Hygienists Week: 4th – 10th  (note: this is for my Canadian friends)

Celebrate your hard-working front office team:

Administrative Professionals Week: 20-24th  /Admin Professionals Day: 22nd

Happy administrative professionals day dental office betty hayden consulting

See Employee Appreciation Ideas Here: Employee Appreciation Gift Ideas Pinterest Board

Practice Management Ideas:

Hygiene Continuing Care Reminders –  Reach out your past-due hygiene patients.

April 18th -24th  is Cleaning For A Reason Week.  Turn this into a “time(past-time)  for your spring dental health cleaning, examination, and oral cancer screening appointment”  reminder.

spring hygiene continuing care reminder dentist office

Oh, this also may be the perfect time for you to spring clean the office! See: Is Your Dental Office Past-due For A Cleaning?

Educational Opportunities:

Oral Cancer Awareness Month ~ An excellent opportunity for you to raise oral cancer awareness and the need for early detection in order to save lives.  See Dental Office Tips and Ideas for Oral Cancer Awareness Month April 2020

Stress Awareness Month ~ Share with your patients in-office and via your social media platforms how stress can negatively impact their dental health. Provide tips for reducing and dealing with stress. As well as how a bite-guard may be helpful.

Marketing Tips and Ideas:

April is National Garden Month 

Here are some ideas for you: (I have shared this one before, but it is so effective that I want to share it again.)

Theme: Spring Flowers

Focus: Spring into a Healthy & Beautiful Smile

Fun Give Away: Flower Seed Packets w/a label and business card attached.

Flower seed packets can be purchased at most Dollar Stores for around .20 a packet. Great deal!

The labels you attach to the flower seed packets can say:

Your referrals help grow our practice, Thank you! “

Our Office Blooms Because of you! “

Please enjoy these flowers growing as much as we enjoy your referrals growing our practice.

your referrals help grow our dental practice

Your patients will love these little flower seed packets give-aways! Make certain the office name & info is on the packet.

For awesome ideas for flower seed packaging/presentation check out my Pinterest board HERE.

Social Media Post Ideas to Improve Engagement during the month of April –

 Vitamin C Day: 4th

National Siblings Day: 10th

Banana Day: 15th

National Jelly Bean Day: 22nd

National Superhero Day: 28th

Wishing you all a productive, stress-free, and very happy April! Remember, that I love hearing all about your plans and ideas to have a great month so please share them with me.

If you appreciated these complimentary ideas I  would love for you to please leave me a review/recommendation here on GOOGLE and/or FACEBOOK.  Thank you!!

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Yours for Greater Success,
~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn and Pinterest

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Dental Office Tips and Ideas for Oral Cancer Awareness Month April 2020

Dental Office Tips and Ideas for Oral Cancer Awareness Month April 2020

Hello Friends,

April is Oral Cancer Awareness Month and Oral, Head and Neck Cancer Awareness Week is the 5th – 12th of April –   An excellent opportunity for you to raise oral cancer awareness and the need for early detection in order to save lives.

According to the American Cancer Society, over 53,000 Americans will be diagnosed with oral cavity or oropharyngeal cancer this year. An estimated 10,750 people will die of these cancers,  killing roughly 1 person per hour, 24 hours per day.

While smoking and tobacco use are still major risk factors, the fastest-growing segment of oral cancer patients is young, healthy, nonsmoking individuals due to the connection to the HPV virus. See more: http://oralcancerfoundation.org/events/oral-head-neck-cancer-awareness-month/

april oral cancer awareness dental office ideas

Here are some Oral Cancer Awareness Tips and Ideas to get you Started:

  • Hygiene Continuing Care Opportunity: Encourage your inactive patients to come in for their important free oral cancer screening.
  • Partner with a local business to do free oral cancer screenings at their location.
  • Open House/Oral Cancer Screening Event at your office. (See Tips and Ideas for Dental Office Open House Event )
  • Donate a portion of service/product sales (ie: teeth whitening, fluoride, Invisalign) to Oral Cancer Research.
  • Host or Participate in Oral Cancer Research 5k Walk/Run.
  • Give away Free T-shirts or Bracelets to every patient that makes a donation toward Oral Cancer Research or Just Because 🙂
  • Create a video to share on your social media platforms demonstrating how oral cancer screenings are quick & painless.
  • Bring in your local dermatologist for a lunch n learn to demonstrate oral, head & neck cancer screenings.
  • Have a gift card or gift basket raffle that your patients can enter to win during the month of April.

dentist office oral cancer screenings betty hayden consulting

Consider offering complimentary oral cancer screenings during the month of April or on a designated day…

 Your offer is this:

 April is Oral Cancer Awareness Month

our office is pleased to offer

FREE Oral Cancer Screenings

a National Effort to END ORAL CANCER!

 How can you promote your offer?

  •  Send a Press Release to local newspapers & TV stations.
  • Create a one-page flyer for your patients to share with their friends, family members, co-workers, and neighbors.
  • Talk about it on all of your office Social Media sites!
  • Create a Facebook Complimentary Oral Cancer Screening Event.

If you’re looking for additional marketing ideas not related to oral cancer awareness for April, please visit here: Dental Marketing and Practice Management Ideas for April 

Remember that when your patients are healthy – your practice is healthy.  For your patients to smile healthy they need to schedule the treatment you’ve diagnosed and to come in regularly for their hygiene continuing care appointments and oral cancer screenings.

If you’re struggling to reach your practice goals – feel free to contact me for a complimentary, no-obligation 30-minute telephone consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

Did you like the complimentary tips and ideas I  shared in this article? I would love and truly appreciate for you to please leave me a review/recommendation here on GOOGLE and/or FACEBOOK.

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Yours for Greater Success,
~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn and Pinterest

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Dentist Office Leadership, Management, and Marketing Tips and Ideas for March 2020

Dentist Office Leadership, Management, and Marketing Tips and Ideas for March 2020

Hello, Friends –

The month of March is the final month of your first quarter. There is still time to make this your best quarter ever! Spend some time reviewing your numbers, your plans for how to reach your goals, and ways to continually improve your office during the year.

With March being Employee Spirit Month it’s also a great month to celebrate your dental team! (Well, isn’t every month a great month to celebrate your team?)

Here are a few Dental Leadership, Practice Management and Marketing Ideas for March to get you started:

 

Betty Hayden Consulting Dental Coach Dentist Office Ideas

 Leadership Tips and Ideas ~

“Outstanding leaders go out of the way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.” – Sam Walton

National Dentists Day: March 6th   – Spend today celebrating the awesome dentists’ in your life! Be sure to take a picture(s) of your dentist(s) to post on your social media pages with a message of appreciation.

dentists day dental practice management dental coaching

National Dental Assistants Recognition Week: 1st – 7th  – This is the week to celebrate your hard-working assistants! Be sure to take a picture(s) of your assistants to post on your social media pages with a message of appreciation.

Employee Spirit Month – If you want to increase employee trust, creativity, teamwork, engagement, and productivity, then it’s time to have some fun, commend more, improve communication and huddle up!

Dental Morning Huddle Tips and Ideas

Dental Team Building Activities, Rewards, and Incentive Tips and Ideas

I can help! Learn how to lead your team, creating greatness based on high-performance expectations and principles. Produce more, Collect more, Stress-less, and have more Fun!

Schedule your complimentary no-obligation 30-minute coaching consultation today at bhaydenconsulting@gmail.com.

Practice Management Tips and Ideas ~

March is an especially important month for any of you that typically struggle with your schedule during the month of September (AKA Sucktember).

Pre-Appointments – Be sure to pre-appoint your March hygiene patients for their 6-month continuing care appointments. (If this isn’t already being done with your hygiene patients, make it your goal to schedule their next appt. while they are there in the office.)

By the way, do you know your patient’s pre-appointment percentage?  If not, that is a smart number to start tracking to improve your patient retention.

If you don’t know how to track this number and your PMS is either Dentrix, Open Dental, or Eaglesoft – I can get you these numbers. At this time, we can also give you a complimentary growth report. It’s simple: Game-Changing Awareness from Dental Intelligence

Dental Marketing Tips & Ideas for the month of March ~

Celebrate Your Name Week: 1-7 – Here is a simple and fun idea for “celebrate your name week”. During this week each working day post 3-5 names on your office Facebook page and Instagram page and people with those names can stop by the office to pick up a new toothbrush. Seriously, it won’t cost you much money, it will encourage people to share the post (your office info) to their social media pages, and it will bring in potential new patients into your practice!

Educational Opportunity –

National Kidney Month – Good dental health isn’t just about preventing cavities and keeping your gums healthy. Both tooth decay and gum disease can lead to infections that can cause problems for people with kidney disease.  A study in the Journal of Clinical Periodontology reported that people with kidney disease and those on dialysis are more likely to have periodontal disease and other oral health problems than the general population.

Social Media Post Ideas to Improve Engagement during the month of March ~

World Compliment Day 1st

Oreo Cookie Day 6th

Daylight Savings Time 8th

Lips Appreciation Day 16th

Kick Butts Day 20th

Spinach Day 26th 

Betty Hayden Dental Social Media Contact Spinach Day

What are your plans to make March a great month? Please share your plans and ideas with me!

I would love and truly appreciate for you to please leave a review/recommendation for me here on GOOGLE and/or FACEBOOK.

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email inbox each month? If not, please start following us today.  If you prefer, send me your email address at bhaydenconsulting@gmail.com and I will send you an invitation to follow my blog.

Yours for Greater Success,

~Betty – Dental Coach

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn and Pinterest

Please follow and like us:
Dental Office Telephone Principles

Dental Office Telephone Principles

Hello Friends,

You never get a second chance to make a great first impression.”

What kind of impression is your dental office team creating for you? Do you know how effective they are in answering the office telephone? Does it really matter? Absolutely!

All of your marketing efforts lead people to the phone first. Don’t waste your money by losing the potential patient or aggravating current patients due to poor telephone skills and habits. Your entire team (clinical & admin) should be trained on how to properly answer the phone and handle the call. Answering the phone is a privilege and a great opportunity!

dental telephone scripting principles from betty hayden consulting

 

Here are 10 helpful telephone tips & ideas:

  1. Smile before you pick up the phone.
  2. Answer the phone within the first couple of rings.
  3. Answer the phone with a thank you for calling, identify the office and give your name. (ex: Thank you for calling Dr. Smiles, this is Betty. I can help you.)
  4. Do NOT let the caller go to voice mail (or a busy signal!) during business hours (including lunch hours). People hate leaving messages. Oftentimes, they’ll hang up and call the next office on their list.
  5. Never, ever answer the phone with “hold please” or “can you hold?”! Take a quick second, find out who they are and what they need. People hate to be put on hold. If you are habitually needing to put callers on hold, you need more people answering the phones.
  6. For the few times when you do need to put a caller on hold – please, consider having a great message on hold service. Here’s why: Should I Use A Message On Hold Service?
  7. Get the caller’s name early on and use it often. BEFORE you answer their initial question you should know who you are talking with. (ie: “Great question, I can help you that. Again, my name is Betty may I ask your name?”)
  8. Find out how they heard about your office (document the referral source!).
  9. What type of insurance do you have?” shouldn’t be the first thing you ask. In fact, let the caller bring that part up. Your goal is to build a relationship with the caller, to get to know them and their expectations.
  10. Offer an appointment. Sounds obvious right? You might be surprised to know how many offices miss this important step. 

Set aside some time to meet together as a team – everyone in the office should be trained on how to not only answer the phones but they should know how to handle the calls. At the very least, professionally & courteously direct the caller to someone who can help.

Practice, Practice, Practice how to effectively handle different types of calls and questions until you feel comfortable. 

As a team, create your Telephone Principles (scripting guidelines) which are your goals & expectations for each call.

Know how to respond to the following callers:

  • Shopper Callers – Great opportunity! Typically, the shopper caller has a need and is ready to “buy”, that’s why they are “shopping”.  Don’t blow it by refusing to quote fees over the phone.
  • Insurance Questions – Have a great response for: “Do you take —-ins?
  • Wrong Numbers – offer an appointment anyway.
  • Sales Calls – Be kind, they’re just doing their job. Maybe they need an appointment. Plus, you don’t know who they know. It’s simple – always be kind.
  • Organizations or local businesses requesting donations – Empower your team to fulfill their request. At the very least, offer them an appointment.

The telephone ringing should never be viewed as an interruption to your already too busy day. Certainly, handling the phones is a big responsibility but it’s an even bigger privilege. Don’t miss out on any opportunities to set your office apart from the others by always exceeding the caller’s expectations.

If you have questions about how to successfully handle telephone calls or need help training your team, don’t wait, ask for help. I’m ready to help you. Email:bhaydenconsulting@gmail.com

If you enjoy the complimentary ideas that I share each month, I would love and truly appreciate for you to please leave a review here on GOOGLE and/or FACEBOOK

Be sure to take a second and subscribe to receive in your email inbox each month, my FREE (no spam ever!) dental marketing, leadership, and practice management tips & ideas. Or if you prefer to email me at bhaydenconsulting@gmail.com your email address and I will send you an invitation to follow.

Yours for Greater Success,

~Betty – Dental Coach

P.S. Please stop by and say hello to me on  FacebookTwitterInstagramLinkedIn and Pinterest

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