August 2021 Dental Office Management Tips and Ideas

August 2021 Dental Office Management Tips and Ideas

Hello Friends,

I am happy to share with you some management and leadership tips and ideas for August. The ideas that I share are designed to help you produce more, collect more, stress less, and have more fun as a team all while helping your patients smile healthier and happier.

Be sure to spend some time reviewing your YTD numbers with your goals for the year. Are you satisfied with how your numbers are trending? If not, now is the perfect time to make some adjustments.

If you’re looking for dental marketing (growth) tips and ideas for August – visit: https://bettyhaydenconsulting.com/2021/07/13/dental-office-marketing-tips-and-ideas-for-august-2021/

Don’t miss out on any of the ideas that I share each month.  Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Here are some Dental Management and Leadership Tips and Ideas

Let’s start with you and your team…

Treat your employees how you would like them to treat your best patient!

If you want to see a positive change in your practice, you must consistently lead by example… be the change. It starts at the top. You set the tone for the day, make certain that it’s a happy & productive one.

Employee Appreciation Ideas –

Bagel Day – August 8th / Bring in bagels for the team… or bagels and donuts. (I love donuts)

Just Because Day – August 27th / Surprise the team with a small gift, gift card, or treat… just because.  They need it!

Unscheduled Active Patient Ideas – It doesn’t do any good to have active patients if they’re not scheduled for a future appointment. Make plans to reach out to all your unscheduled patients and invite them to schedule an appointment for their hygiene visit or if they have unscheduled treatment plans.

Incomplete Treatment Reports – Run your unscheduled treatment report for the last 6 months and reach out to patients to encourage them to schedule their appt to complete the treatment as planned.

Hygiene Continuing Care Opportunity – August 1 -7 is Simplify Your Life Week – Social Media post idea:  Simplify your life by crossing off “Schedule my all-important dental visit” from your To-Do-List by calling us today at…

Doctors, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com

Hope you enjoy these ideas and are able to use some of them to help make the month of August a productive and fun one for you, your team, your patients, and the community.

Would you please do something for me? If you appreciated these complimentary ideas I will love for you to please take a minute to leave me a review/recommendation here on GOOGLE and/or FACEBOOK.  Thank you!!

Yours for Greater Success,
~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn, and Pinterest

Dental Patient Reappointment and Reactivation Tips and Ideas

Dental Patient Reappointment and Reactivation Tips and Ideas

Hello Friends,

Where are your dental patients? Have they been reappointed to come back for another visit? Or have they been left unscheduled? Whether or schedule is light or jammed packed with patients the answers to these questions matter greatly to the success of your practice.

Friends, do you know how many of your active patients are scheduled for a future visit and how many are unscheduled? You need to know where you’re at currently to know what your potential for growth is. To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence  – Within minutes we’ll identify your practice’s strengths and uncover hidden opportunities.

Why is this so important? Because when your patients are healthy – your practice is healthy.  For your patients to smile healthy they need to schedule the treatment you’ve diagnosed and to come in regularly for their hygiene continuing care appointments.

Are you struggling with any of the following?

  • Low treatment plan acceptance from your patients.
  • The schedule is so full that you have no available appointments for several months.
  • Not knowing your active and inactive patient numbers.
  • Hygiene continuing care reports are a nightmare.
  • Too many holes in the schedule.
  • Poor treatment presentation skills.
  • Too many patients left the practice and you don’t know why.
  • Not enough time to keep your office social media sites current.
  • Very few patient reviews and recommendations on Google and Facebook
  • Unengaged Employees

Plan now to end 2021 as your BEST year yet! Get whatever help and training you need and want to make the necessary improvements. Feel free to contact me for a complimentary, no-obligation consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

Today, I’d like to help you tackle one of those struggles… your inactive and unscheduled patients. Let’s reactivate all of your patients that haven’t been in for one year or longer and schedule your active patients that are currently unscheduled.

What is your plan and system for reactivating and reappointing your patients…. (attack that File Cabinet…or computer patient database!)

Ideally, daily, weekly, and monthly efforts should be made to develop and maintain relationships with your patients in order to keep them active. This is true even when you’re so busy you have no time to reach out to your unscheduled patients and/or no available appointments. Why?

The best way to keep your patients active is to be sure to reappoint them for their next hygiene continuing care visit when they are there at the office. Also, help more of your patients say yes to your treatment recommendations and have them reserve their appointment at the time treatment is diagnosed and presented to them. You should be tracking both your pre-appointments and your re-appointments.  This is important if you want to reduce patient attrition and reduce the amount of money and time spent trying to reach these patients later on down the road.

Control the Schedule – Same-day cancelations attempts and broken appointments must be handled effectively. The goal is to greatly reduce the number of same-day schedule changes and for the appointments that you can’t save be sure to reschedule them while the patient is still on the phone. (Unless of course, they’re a habitual offender!) See more tips here: How to Reduce Same Day Dental Appointment Cancellations and No Shows

However, if for whatever reason your inactive patient database is growing (you are tracking this, right?) – take steps now to welcome those patients back into the schedule. You can start by reaching out to them with a We Miss You reactivation letter and email.

If you would like a sample letter that you can customize to your practice for your patients – feel free to request one at bhaydenconsulting@gmail.com.

Some suggestions for your letter are:

  • Include a deadline to respond.
  • Use a handwritten colored envelope (Grab their attention!).
  • Include Special Call to Action Offer
  • Make a call to the patients about a week after mailing the letter.
  • Be sure to document all attempts at contacting the patient and the response in your practice management software.
  • Include Social Media & Office Contact Information.

I hope that these tips and ideas are helpful to you.

I would love and truly appreciate for you to please leave a review/recommendation for me on GOOGLE and/or FACEBOOK.    Thank you very much!!

Are you receiving my free Dental Leadership, Practice Management, and Marketing Ideas in your email inbox each month? If not, please follow today or send me (bhaydenconsulting@gmail.com) your email address and I will send you an invitation to follow. This way, you won’t miss a single idea.

Yours for Greater Success,

~Betty

P.S. Please stop by and say hello to me on Facebook, Twitter, and Pinterest

Dental Office Management Tips and Ideas for March 2021

Dental Office Management Tips and Ideas for March 2021

Hello Friends,

I am happy to be sharing some dental practice management tips and ideas with you to be implemented during the month of March. All designed to help you end your first quarter strong!!

Be sure to spend some time reviewing your YTD numbers with your goals for the year. Are you satisfied with how your numbers are trending? If not, now is the perfect time to make some adjustments.

If you’re looking for marketing tips and ideas for March 2021 – visit here.

Here are your leadership and management tips and ideas for March 2021…

The task of leadership is not to put greatness into people, but to elicit it, for the greatness is there already.” – John Buchan

Employee Spirit Month – If you want to increase employee trust, creativity, teamwork, engagement, and productivity, then it’s time to have some fun, commend more, improve communication and huddle up! See more team building tips and ideas HERE

I love that quote so much! #beautiful #truth

“There is no investment you can make which will pay you so well as the effort to scatter sunshine and good cheer through your establishment.”- Orison Swett Marden

Add the following days to your office calendar

Employee Appreciation Day 5th – Take some time today to show your appreciation for your hard-working employees. Take a few team photos to share on your social media pages and Google My Business listing. People respond very well to seeing employees appreciated and everyone having fun together.

National Dentists Day: March 6th   – Spend today celebrating the awesome dentists’ in your life! Be sure to take a picture(s) of your dentist(s) to post on your social media pages and Google My Business listing with a message of appreciation.

National Dental Assistants Recognition Week: 7th – 13th– This is the week to celebrate your hard-working assistants! Be sure to take a picture(s) of your assistants to post on your social media pages and Google My Business listing with a message of appreciation.

Doctors’ if you would like to learn how coaching can help you better lead your team, creating greatness based on high-performance expectations and principles. Produce more, Collect more, Stress-less, and have more Fun – Schedule your complimentary no-obligation 30-minute coaching consultation today at bhaydenconsulting@gmail.com

Hygiene Continuing Care/Recare Opportunity – March 28th – April 3 is National Cleaning Week: Take advantage of the theme for this week by sharing hygiene continuing care email & text reminders with your patients that are due for their “cleaning” appointments. Be sure to include posts on your social media pages too.

Remember that March is an especially important month for any of you that typically struggle with a slow September. Make sure that all of your patients leave with next hygiene appointment scheduled. Do you know what your pre-appointment and re-appointment percentage is for your practice? If not, that is a smart number to track. To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence .  Keeping your pre and re-appointment percentages high means less time, energy, and money spent trying to get the appointments later.

Same-Day Schedule Changes – Holes in the schedule are not OK. Encourage your patients to keep their reservations and for the ones that absolutely must break their appt… unless they are a habitual offender PLEASE reschedule them while you have them on the phone. Refrain from asking – do you want to reschedule? Would you like to schedule? Do you want to call back to reschedule? ETC. Assume that they want to and say: “I know this appointment is important to you so while I have you on the phone let’s go ahead and reserve a more convenient time. I have ___ or ___ which works better for you?”

If they refuse to schedule, then let them know that if you don’t hear from them by (choose date) you will give them a call. Be sure to follow up on that promise.

As always, wishing you the very best!!

I would love and truly appreciate for you to please leave a review/recommendation for me here on GOOGLE and/or FACEBOOK. Thank you!

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email inbox each month? If not, please start following us today. If you prefer, send me your email address at bhaydenconsulting@gmail.com and I will send you an invitation to follow my blog.

Yours for Greater Success,

~Betty

P.S. Please stop by and say hello to me on FacebookTwitterInstagramLinkedIn and Pinterest