How are things looking for your office in September? Do you have holes in the schedule? Or are you booked solid? Are you on track to have your best September ever?
No matter if your schedule is full of patients or full of holes there are things we can do to improve the practice – things that show the team how much they matter and things to show your patients that you care.
If your schedule isn’t looking as great as you’d like, or if you’re experiencing too many broken appts, or if your schedule is busy but not necessarily productive – you’ll benefit from the ideas that I am sharing with you. (That is of course if you implement them 😉 )
We know that a full hygiene schedule today typically means a full doctor’s schedule tomorrow – why is that? Approximately, 75% of restorative needs are discovered during hygiene patient visits.
Unfortunately, when there is that open chair time with no production to collect on, your overhead expenses continue without letup.
This isn’t just about money though – our focus should always be on helping our patients smile healthier and happier. When Your Patients Are Healthy – The Practice Is Healthy. To help make our patients healthier we need them to schedule appointments.
The ideas that I am sharing with you for September will help you reactivate and reappoint patients, attract more new patients, build relationships within the community, as well as exceed your current patients’ expectations.
Note: If you’re looking for marketing (growth) tips and ideas for September please check them out HERE.
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams
By your actions lead your team in the direction you want your practice to go and grow.
Think beyond what you’ve always done to get by or your current perceived limitations– get creative with your methods for staying in touch with your current patients, reaching out to inactive patients, welcoming more new patients, and learning new things as a team to keep things fresh and motivating.
Employee Appreciation Idea – September is Self-Care Awareness Month – We’re finding many employees/team members experiencing burn-out and overwhelm for numerous reasons. We are also dealing with an employee shortage which is adding extra stress on the loyal employees. Self-Care has never been more important than it is right now! Give a small gift of appreciation to your employees that encourages self-care. It could be a gift card or actual gifts. (ie: spa products, chocolate, books, essential oils, teas, water bottle, etc.) In addition, be alert to create opportunities to express your appreciation to your employees (and for the employees reading this – let your doctors know that you appreciate them too) – with your words, a short handwritten thank you note, etc.
Practice Management Tips & Ideas:
Unscheduled Treatment Plans & Hygiene Continuing Care – Reach out to all your patients with incomplete treatment plans or that are past-due in hygiene. Encourage them to schedule their appointment during the months of September, October, and November.
It is important to reach out to these “unhealthy” patients even IF you have crazy full schedules. They need to know you haven’t forgotten about them and that you care about their health.
Friends, do you know what your schedules look like for the fall months? Do you know how many of your active patients have a future appointment and how many do not? Do you know how many new patients you are welcoming into the practice AND how many patients you’re losing each month? To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence – Within minutes we’ll identify your practice’s strengths and uncover hidden opportunities. I am happy to assist you with this at no charge and with absolutely no obligation to do anything further with me.
Insurance Renewal Letters – Send out your Insurance and HSA/FSA “Use it or Lose it reminder texts, emails, and letters. If you would like a sample letter please email me at firstname.lastname@example.org
Wishing you all the healthiest and happiest September!
Doctors, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at email@example.com.
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Yours for Greater Success,