What are you doing to ensure this is a healthy and productive first quarter for you, your office, and your team?
Here are several management reminders, leadership, and team appreciation tips and ideas for February…
Note: If you’re looking for marketing, practice growth, and social media content ideas for February, you’ll find the links at the end of this post.
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Office Management Reminders and Ideas
Patient Reappointment and Reactivation – The easiest and best patients to fill your schedules (to meet/exceed goals) are those who have come to you before. You have a huge advantage when reaching out to established patients of record; It’s the power of pre-existing relationships. (Oh, by the way, on average, it can cost up to six times more to gain a new patient than it does to retain an existing patient.)
Are you monitoring how many patients leave the office without an appointment? How are you following up?
How many of your active patients are unscheduled?
How many of your active patients are enrolled in a hygiene continuing care program/recare?
What is your system for following up on unscheduled treatment plans?
Insurance Claims – What does your insurance aging report look like? How often are you checking on outstanding insurance claims? Who is monitoring and working on your aging reports daily? How many claims are over 90 days old? Your goal should be zero.
Scheduling Success or Scheduling Chaos? – Review your schedule for this past January, on the days that went smoothly and the days that were stressful and chaotic. What can you change to have more smooth and successful days and what needs to change to have less stressful days? Remember, where, when, and how you schedule your patients is something you should have 100% control over. If you have yet to take control of your schedule – don’t delay, get started today!
Leadership, Team Building, and Team Appreciation
Employees who don’t feel appreciated, valued, or understand their role (place) in the practice often will leave or even worse become disengaged.
What are the performance expectations for your team? Does each employee clearly understand their role in the practice?
Commend your employees when you catch them doing something “right”. Commendation boosts morale. Applaud & reward the behavior and actions that you want to see more of. Simply thanking your team at the end of the day goes a long way in making them feel appreciated.
If you want to see a positive change in your practice, you must consistently lead by example… be the change.
Practice Owners – If you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about or would just like to discover areas of opportunity for your practice … please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at email@example.com.
Random Acts of Kindness Week: 11th -17th – Do something special for your employees this week. Bring in an unexpected, sweet treat or small gift to let them know just how much you appreciate them. (By the way, if you’re an employee reading this, your doctor would also appreciate an unexpected act of kindness this week!)
National Snack Food Month: Treat your team to some healthy (and not so healthy 😉 ) snacks. You can add notes of appreciation to the snacks.
Click here for National Children’s Dental Health Month Tips & Ideas
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Yours for Greater Success,
~Betty (Dental Coach)