March 2024 Dental Practice Management Reminders and Leadership Tips & Ideas

March 2024 Dental Practice Management Reminders and Leadership Tips & Ideas

Hello Friends,

March marks the end of the first quarter of the year. I am happy to share some valuable dental practice management tips and ideas for implementation throughout the month. These strategies and reminders aim to support you in wrapping up the first quarter successfully!

March: A Key Month Worth Your Attention

March is a crucial month for focusing on productivity and patient well-being. Why is it so important? Well, because in six months, September will arrive, and for many, September tends to be a slower month for appointments. Let’s take proactive steps now to make September more successful this year. We know that the back-to-school season can sometimes result in more last-minute changes to the schedule so consider, scheduling more patients without school-aged children in late August to mid-September and parents toward the end of the month and beginning of October.

Dental Practice Management Reminders and Leadership Tips & Ideas

Note: If you’re looking for Social Media Content, Marketing, and/or Team Appreciation Tips & Ideas for March 2024, I’ll share the links after the Management and Leadership Ideas.

Focus on Patient Health and Wellness

Set high standards for care and regularly evaluate your mix of services. Keep track of key metrics – monitor your diagnostic and treatment acceptance rates. Help more patients say yes to your best treatment recommendations. When your patients are healthy – your practice is healthy.

Clear Vision and Well-Defined Goals

When you share your vision and goals with your team, you create a sense of unity and focus.

Having a clear vision and defined goals are crucial in designing the systems and processes within your team and office. They act as a roadmap for organizing workflows, setting performance standards, tracking progress, and celebrating wins!

Clarity in vision and goals is the cornerstone of effective leadership and successful team collaboration. When everyone is on the same page and working towards a shared vision, the possibilities for achievement are boundless.

Practice Owners, if you’re interested in discovering how coaching can enhance your team leadership skills and create greatness through high-performance standards and principles, schedule your complimentary 30-minute coaching consultation today at bhaydenconsulting@gmail.com.

Same-Day Schedule Changes 

Holes in the schedule are not OK. Encourage your patients to keep their reservations and for the ones that absolutely must break their appt… unless they are a habitual offender PLEASE reschedule them while you have them on the phone.

When considering the cost of open chair time in a dental schedule, it’s essential to recognize the impact it can have on the overall efficiency and profitability of a dental practice. More importantly, the opportunity to help your patient smile healthier is lost.

Special Days to Celebrate in March

Dental Assistants Recognition Week3rd – 9th – This week is all about recognizing and celebrating your dedicated and amazing assistants! Capture a picture or two of your assistant(s) to share on your social media platforms along with a message of gratitude. Encourage your patients to leave positive reviews on Google and Facebook about the wonderful experiences they’ve had with your assistant or assistants at your practice.

National Dentists Day: March 6th   – Celebrate the fantastic dentists in your life today! Capture a picture of your dentist or dentists to post on your social media accounts along with a message of gratitude.

Daylight Saving Time Begins: 10th  (Turn Clocks Ahead 1 Hour)  @2:00 am)

Scheduling Hygiene Continuing Care Appointments

National Cleaning Week: 24th – 30th  (Last Week)

Spring Clean your Dental Health Routine

Create an email and social media campaign to reach out to your unscheduled hygiene patients reminding them to schedule their Spring Cleaning (wellness) visit.

I would be thrilled to receive your feedback! If you find value in the ideas and content I provide each month, please consider leaving a review or recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– Thank you so much!!  

Dental Social Media Content and Practice Growth Tips & Ideas March 2024 – Visit HERE

Employee Spirit Month / Team Appreciation Tips & Ideas – Visit HERE

Have a great month of March!

Please stop by and say hello to me on  FacebookInstagramLinkedIn, and Pinterest

Yours for Greater Success,

~Betty (Dental Coach)

Before you go… Would you kindly leave me a review/recommendation on Google or Facebook, please? Click the following links:   GOOGLE   and/or  FACEBOOK Thank you so much!

P.S. Please stop by and say hello to me on  FacebookInstagramLinkedIn, and Pinterest

12 Tips To Help You Fill Holes In Your Dental Schedules with Productive Appointments

12 Tips To Help You Fill Holes In Your Dental Schedules with Productive Appointments

Hello Friends,

Many dental offices are dealing with holes in their schedules and an increase in last-minute schedule changes and broken appointments. Or maybe you have full schedules, but they’re chaotic and not very productive.

Unfortunately, when there is that open chair time with no production to collect on, your overhead expenses continue without letup.

This isn’t just about money though – our focus should always be on helping our patients smile healthier and happier. When Your Patients Are Healthy – The Practice Is Healthy. To help make our patients healthier we need them to schedule (and KEEP) appointments. More importantly, we want the schedules to not only be full/busy but productive & healthy.

Here are 12 tips and ideas that won’t require a lot of extra time or expense to help improve your schedules for this fall…

#1. Morning Huddle – At your morning huddle, review schedules for patients coming in without a future hygiene appointment scheduled, any family members due in hygiene, and patients with unscheduled treatment plans.  What is your plan to ensure that these patients leave with their next appointment scheduled?

#2. Broken Appointments – Who is tracking, and how are they tracking your broken appts? More importantly, what proactive steps are taken to reduce or eliminate broken appts in your office?  

Practice Owners – If you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about or would like to discover areas of opportunity for your practice … please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com.

#3. Telephones – It is imperative that all team members are well-trained to effectively care for the patients and potential patients calling your office.  How many calls end with an appointment scheduled, and how many do not? Are your office phones being answered during the times that patients and potential patients are most likely to call? How many times is the phone ringing before being answered? How often are callers being put on hold?

What about the “shopper” callers, the callers with insurance questions, the callers with questions about whether going to the dentist is safe or not, the callers asking if you’re accepting new patients, how do you know that these calls are being handled and cared for effectively? How do you know that your team members are not inadvertently keeping them from scheduling an appointment and Keeping you from welcoming them into the practice as new patients?

This may not seem like a big deal or related to what I am talking about today, but how the telephone callers are cared for or not cared for has a big impact on your schedules and the growth of your practice.  

#4. Treatment Plan Presentations and Completions – Pull your unscheduled treatment plan reports. Even if you prefer to leave it to your patients to decide when they’re ready to schedule, you certainly can keep in touch with them and continue to gently plant some treatment reminder seeds of urgency, want, and need.

#5. Welcoming New Patients – What are your plans to successfully welcome more new patients into the practice? What are you willing to do differently in order to reach/exceed your monthly new patient goals?

#6. Community – What are some things you can do to get your name out there in the community?  If you’re not already, now is an awesome time to become the “go-to” dentist in your city/town.

What can you and your team do to give back to the community? Hint: I share ideas with you each month to do just that. Are you following my monthly emails? If not, take a second and sign up/subscribe. This way, you won’t miss a single idea!

#7. Reviews & Recommendations – This one is super easy! Let your patients do some of the work, and invite them to do the talking for you. Give them something good to talk about and spread to their friends, family, neighbors, and co-workers. How? Consistently deliver excellent experiences via the telephone and in-person at their appointments. Make it easy for them to leave a review on Facebook and Google.

Please do not underestimate the power of “fresh” online reviews and recommendations to grow your practice.

#8. Insured Patients – Mid-September, early October start your end-of-year insurance “use it or lose it” reminders and campaigns.  Patients tend to wait until the last minute to try and squeeze in a dental appointment to use their remaining benefits – encourage them to beat the end-of-the-year rush.

#9. In-Office Savings Plan –   If your office offers an in-office savings plan, create some campaigns to let more uninsured people and local small businesses know about your awesome and affordable in-office savings plan.

#10. Continuing Education and Team Building – The fall season may be the perfect time to schedule some in-office continuing education and training. As well as some fun team-building activities.

#11. Exceed Expectations – Spend more quality time with the patients who do come in for their appointments.

#12. Celebrate your Success! –  This will require a team effort to enjoy productive and healthy schedules for the rest of this year and beyond so please be sure to find ways to celebrate your success. Reward the behavior that you want to see more of! 

BONUS TIP! – Take advantage of your social media pages and Google My Business Account to share office happenings, dental health tips, community news, and to feature different dental services/treatments that you offer.

If you appreciate and enjoy the complimentary ideas and content that I share each month  – I would LOVE for you to PLEASE take a quick minute to leave me a review/recommendation on Google or Facebook. Simply click the following links:    GOOGLE   and/or  FACEBOOK Thank you so much!!

I am wishing you all the healthiest and happiest schedules for this Fall!

~Betty – Dental Coach

Before you go, would you kindly please do something for me? I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links:    GOOGLE   and/or  FACEBOOK Thank you so much!!