November is Gratitude Month – Gratitude helps to strengthen and motivate your team, encouraging employee loyalty and engagement. This is needed now more than ever! Yes, they may show up each day physically but are they engaged? Are they also there mentally and emotionally?
One of the most common issues that I hear from dental employees is that they don’t feel appreciated. Feeling a lack of gratitude is often the main reason why they leave their employer or suffer a decline in positivity and productivity.
Hint: Sadly enough, I hear the same thing from the employer – my team doesn’t appreciate me, and/or my team is unthankful. So if you’re an employee reading this you’ll find that these same ideas for showing gratitude may be used for showing appreciation and gratitude to your employer. 🙂
Don’t assume they know that you appreciate them just because you give them a paycheck every week. Show them by your words and actions that you value and appreciate their contributions to the success of the practice.
Here are several ways for you to express and show gratitude for your dental team…
Greetings – Say hello & goodbye to your employees at the start of the day and at the end of the day.
Use your Manners – Say please and thank you. Make it a habit to say please every time you ask for something. Saying thank you improves your office, your health, and boosts morale.
Thank you notes – a thoughtful handwritten thank you note will go a long way in helping someone feel appreciated and valued.
Praise – Commend and praise your employees in front of and to your patients.
Give them your attention – Conduct quarterly commendation and performance evaluations. This also gives them an opportunity to share with you how things are going for them and their ideas to improve the office.
Feed them – Bring in breakfast, snacks, or lunch.
Invest in them – Thoroughly train your employees (new & old) on your practice goals, systems, expectations, software, telephone skills, dental procedures, protocols, etc. Include regular continuing education – you can do this with in-office training, webinars, lunch and learns, and seminars/classes outside of the office.
Gifts of Appreciation – Surprise your team with thoughtful gifts of appreciation (gift cards, cash, treats, etc.)
Work Anniversaries – Acknowledge work anniversaries. Don’t take their loyalty for granted. Make sure they feel wanted and appreciated.
Encourage Creativity – Host “Brainstorm Sessions” with prizes for creative marketing ideas, solutions to improve office efficiency, welcome more new patients, patient retention, and how to have more fun as a team.
Give them your time – Spend time outside the office with your team engaging in fun team-building recreational activities. Do this at least quarterly.
These are simple and inexpensive ways to let your team know how much you care. I encourage you to put them into action. When you do you’ll quickly learn that it is a triple win – a win for your team, a win for your patients, and a win for you (you’ll not only enjoy better health but practice growth too).
“Feeling grateful or appreciative of someone or something in your life actually attracts more of the things that you appreciate and value into your life. “—Northrup Christiane
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Yours for Greater Success,
~Betty (Dental Coach)