betty hayden consulting

Ten Simple Ways to Bring Your Manners to Work
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Ten Simple Ways to Bring Your Manners to Work

Hello Friends,

September 1st is Bring Your Manners to Work Day so I thought this was the perfect opportunity to share a few quick tips and reminders regarding using our manners at work.

What are manners? Manners are the proper or polite way to behave in public, at work, and at home with your family.

We’re just going to focus on how we can bring our manners to work…

“Good manners are cost-effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.” – Letitia Baldrige

Say please and thank you – Make it a habit to say please whenever you ask for something. Saying thank you improves your office, your health, and boosts morale.

Greetings – Say a warm & friendly hello & goodbye to your employees ( & fellow co-workers) at the start and end of the day.

Say I’m Sorry – Accept responsibility when you are wrong and when you’ve messed up.

Use your Body language Manners – 75-80% of how we interpret what others are (or aren’t) saying is through their body language. Remember, smile more, make eye contact, be attentive, and demonstrate that you are listening.

Be on Time – “Time has a wonderful way of showing us what really matters.” Make sure that you arrive at work on time ( at the start of the workday and after lunch).

Clean up after yourself ( & others when needed) – Pick up the piece of paper from the floor, dust off the plants, keep your workspace, the lunchroom, and the restroom clean. (Replace the roll of Toilet Paper… even if there are still a few squares left to spare, replace it with a fresh roll. While you’re at it, go ahead and fold the toilet paper into a pretty fan. #kiddingnotkidding #ohanditsovernotunder)

Practice Great Personal Hygiene – Wear clothes that reflect the excellent care you give your patients. This means wearing professional, clean, and wrinkle-free clothes.  Also, your hair and body should be clean and odor-free. (Yes, I went there.)  

Be Kind & Don’t Gossip –  Refuse to listen to gossip and stop speaking & spreading gossip. Be KIND!

I wish you all happy workdays full of good manners 🙂

If you enjoy the monthly tips and ideas that I share, PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– Thank you so much!!  

Yours for Greater Success,

~Betty – Dental Coach

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Dental Practice Management, Leadership, and Team Building Ideas for September 2023
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Dental Practice Management, Leadership, and Team Building Ideas for September 2023

Hello Friends,

How are things looking for your office in September? Do you have holes in the schedule? Or are you booked solid? Are you on track to have your best September ever?

No matter if your schedule is full of patients or full of holes there are things we can do to improve the practice – things that show the team how much they matter and things to show your patients that you care.

The ideas that I am sharing with you for September will help you reactivate and reappoint patients, attract more new patients, build relationships within the community, as well as exceed your current patients’ expectations. You’ll also find ways to show your team how much you care and appreciate them.

For Practice Growth, Marketing, and Social Media Content for September 2023 -please visit: September 2023 Dental Practice Growth and Marketing Ideas

Please follow and say hello to me on  Facebook and/or  Instagram

Team Building and Appreciation Ideas…

National Taco Month  – Mexican Fiesta Lunch. Take the team for lunch or have a taco fiesta potluck lunch at the office.  “Taco ‘bout an awesome team!”

Random Acts of Kindness Day or Be Kind Day: 1st  – Do something kind and unexpected for your team. Give a thank you note and/or a small gift of appreciation to your employees.  It could be a gift card or actual gifts. (i.e.: spa products, chocolate, books, essential oils, teas, water bottle, etc.)

National Coffee Day: 29th – Starbucks or Coffee Gift Cards or Bring in a special coffee/tea drink for the team.

Office Manager Appreciation Month – Take this opportunity to put a spotlight on your office manager this month (in-office and on social media). 

 


Do you know that I share complimentary dental marketing, practice management, social media content, leadership, and team-building tips and ideas every month? Before you leave today be sure to follow/subscribe to my blog. This way, you won’t miss a single idea

Practice Management Reminders and Ideas for September…

Pre-Appointment Chart/Schedule Review – Prior to the appointment, look for patients with unscheduled restorative treatment, family members due, unscheduled hygiene patients, and same-day treatment (ex. bite-guards, sealants, fluoride, whitening, etc.). Look for opportunities to help more of your patients smile healthier.

Insurance Renewal Letters – Send out your Insurance and HSA/FSA “Use it or Lose it” reminder texts, emails, and letters. Make calls to patients with unscheduled treatment plans and/or due in hygiene.

Dental Service Special/Feature…

Mouthguards – September 4th is Mouthguard day. Consider, offering special pricing for custom mouthguards during the month of September.


Think beyond what you’ve always done to get by or your current perceived limitations– get creative with your methods for staying in touch with your current patients, reaching out to inactive patients, welcoming more new patients, and learning new things as a team to keep things fresh and motivating.

With your actions lead your team in the direction you want your practice to go and grow.

Practice Owners – If you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about or would like to discover areas of opportunity for your practice … please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com. (Plan now to smile more in 2024)

“Being held accountable is an act of generosity and compassion. It is a gift that someone gives us to correct our wrongs, unlearn, and do better for the sake of our own growth. It might be uncomfortable, but it is worth the discomfort.” – Minaa B.

I would LOVE to hear from you! If you appreciate and enjoy the complimentary ideas and content I share each month – PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– Thank you so much!!  

Have the BEST September!

Yours for Greater Success,

~Betty – Dental Coach

Please follow and say hello to me on  Facebook and/or  Instagram

Dental Office Management, Leadership, and Team Building Ideas for August 2023
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Dental Office Management, Leadership, and Team Building Ideas for August 2023

Hello Friends,

There is still time to make 2023 a great year for practice growth. As always, my goal in sharing these ideas each month and while coaching my dental teams is to help you all stress-less and have more fun at work!

If you’re looking for marketing, social media content, and other practice growth tips and ideas for August – Visit here: August 2023 Practice Growth Ideas

Here are your Management, Leadership, and Team Building Ideas for August. Enjoy!

Practice Management Reminders and Ideas…

Schedules – If your office schedules typically slow down in August/September, what plans have you made to fill holes in the schedule, increase same-day services, and keep the working day productive?  Don’t leave it to chance. Make a list of productive tasks that may be done during any slower times.

How many visits are scheduled compared to capacity? Too many holes? Do you have time reserved for new patients? How are you planning to stay in touch with unscheduled patients? Consider offering some type of gif basket/prize that your patients can enter to win during the months of August & September when they come in for their appointment.

Emergency Medical Plan – Is your office and team prepared and equipped to handle a medical emergency? Is your emergency medical kit up to date?

The components of a sound medical emergency plan for the dental office should include:

  • Medical emergency prevention
  • Development of an action plan
  • Recognizing a patient’s distress and management of medical emergencies
  • Emergency drugs and equipment

Source: https://www.ada.org/en/resources/research/science-and-research-institute/oral-health-topics/medical-emergencies-in-the-dental-office

Leadership Tips…

If you want to see a positive change in your practice, you must consistently lead by example… be the change. It starts at the top. You set the tone for the day, and make certain that it’s a happy & productive one. This includes any employee in a management position – if you have employees complaining about your office manager, take it seriously. A toxic (toxic negativity and/or toxic positivity) office manager will destroy your practice over time, at the very least, cause a staff turnover nightmare.  In fact, any employee that is toxic to your vision, to your team, and/or your patients…needs to go. It’s not easy to make the decision to terminate someone’s employment, yet absolutely necessary if you want to improve your practice.  It’s been said that “what you allow you encourage.” Once you make the decision to no longer tolerate or allow poor behavior and attitudes in your practice, you’ll breathe a huge sigh of relief.

Practice Owners, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com

“Don’t wait until everything is just right. It will never be perfect. There will always be challenges, obstacles, and less-than-perfect conditions. So what? Get started now. With each step you take, you will grow stronger and stronger, more and more skilled, more and more self-confident, and more and more successful.”

 –Mark Victor Hansen

Hope you enjoy these ideas and can use some of them to help make the month of August a productive and happy one for you, your team, your patients, and the community.

If you appreciate and enjoy the complimentary ideas and content that I share each month – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– I look forward to hearing from you. Thank you so much!!  

Yours for Greater Success,

~Betty (Dental Coach)