June 2022 Dental Office Management Tips and Ideas

June 2022 Dental Office Management Tips and Ideas

Hello Friends,

How are things going for you at the office? Are you on track to reach or exceed your practice goals for this second quarter? Today, I am sharing some office management and leadership tips and ideas for you to put into action during the month of June so you can enjoy practice improvement, growth, and less stress.

Practice improvement and growth starts with you and your team! Remember, there is no way that the quality of patient care and experiences will exceed the quality of the people who provide it.

Don’t assume your team knows that you appreciate them just because you give them a paycheck every week. Show them by your words and actions that you value and appreciate their contributions to the success of the practice.

Invest in your team – Thoroughly train your employees (new & old) on your practice goals, systems, expectations, software, telephone skills, dental procedures, protocols, etc.  Include regular continuing education – you can do this with in-office training, webinars, lunch and learns, and seminars/classes outside of the office.

Have more fun as a team – Recess at Work day is June 16th – Get outside for a few minutes with your team for some fresh air. If you can’t all get outside, open the windows, and turn up the radio.  How about a sweet treat to enjoy during “recess”? (ex: ice cream, frozen drink, etc.)

Here are a few more ideas for you: Team Building and Employee Gratitude

Insurance Renewals & Unscheduled Patients – Some insurance companies renew their maximum on June 1st. Pull a report of your patients due in hygiene or with unscheduled restorative treatment that have a June insurance maximum renewal date. Make calls and send letters/texts/emails that their maximum renewed and encourage them to schedule an appointment.

In fact, this is a great time to reach out to all of your unscheduled patients the insured and the uninsured. Theme: Summer Sun & Smiles

Gift Certificates – Remember to offer gift certificates for purchase. Also, Electric toothbrushes, Water Flossers and Teeth Whitening make great gift ideas. 

Looking for Marketing & Practice Growth Tips & Ideas for June? You’ll find them here: June 2022 Marketing Ideas

The Marketing and Practice Growth Tips & Ideas that I share each month, when implemented, help you to welcome more new patients, engage with the community, have more fun as a team, and get your existing patients talking positively about their experiences in your office – but, is that enough to really grow your practice? Could it be that you’re working each month to bring in more new patients but aren’t enjoying “real” practice growth? You may have healthy new patient numbers each month and full schedules, and yet, the office isn’t growing and you’re working hard, feeling stressed out.

Are you retaining and reappointing your new patients? How are you staying in touch with your unscheduled patients? What systems are in place for ensuring that your new and existing patients consistently receive great experiences in the office and over the telephone?

What does retaining, reactivating, and reappointing established patients mean for you and the patient?

  • We are creatures of habit.  It’s easier to do something we are already doing than to do something different.
  • Established relationship. (They already know, like, and trust you. You just need to focus on strengthening that relationship)
  • No marketing costs – you’ve already paid the initial investment in getting the patient.

What are you doing to keep track of your established patients? What are you doing to ensure your established patients don’t slip through the cracks? 

Doctors, I would love the opportunity to work along with you and your team to help you set and exceed your practice goals. If you would like to schedule a no-obligation, complimentary consultation to learn how our coaching program works, please email me at bhaydenconsulting@gmail.com.

Are you receiving my complimentary dental marketing and practice management ideas that are sent right to your email inbox each month? If not, take a second and sign up. This way, you won’t miss a single idea! Or, if you have an area(s) in the practice that you’re struggling with or you have a question/concern that you would like me to address in a future post, feel free to email me at bhaydenconsulting@gmail.com

Yours for Greater Success,

~Betty – Dental Coach

Before you go, would you please do something for me? If you appreciate and enjoy the complimentary ideas and content that I share each month  – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links.    GOOGLE   and/or  FACEBOOK Thank you so much!!

Dental Office Management and Leadership Ideas for May 2022

Dental Office Management and Leadership Ideas for May 2022

Hello Friends,

Are you looking for Marketing and Practice Growth Tips and Ideas for May 2022? Check them out here Dental Office Appreciation Ideas for Teachers, Nurses, and Police Officers during May 2022

and here: Ideas for May 2022

As you welcome in the second month of this second quarter, Knowing your practice numbers and doing something with what you know about those numbers is key to growing and improving your practice. Numbers tell a story. Numbers tell you if your practice is healthy or unhealthy. 

Do you know what your office numbers look like? How many of your active patients are unscheduled? How many patients you’re gaining and losing each month? How many write-offs and adjustments are you making to patients’ accounts? You need to know where you’re at currently to know how to best care for your patients and what your potential for growth is. To help you get that data quickly, like within minutes – if your PMS is either Dentrix, Eaglesoft, or Open Dental you can request a complimentary, no-obligation practice data snapshot here: Game-Changing Awareness from Dental Intelligence  – Within minutes we’ll identify your practice’s strengths and uncover hidden opportunities.  I am happy to assist you with this at no charge.

Hygiene Continuing Care Reminders –  Reach out to your unscheduled hygiene patients to remind them to schedule their all-important dental wellness visit. “Summertime is a great time of year and it can also be a busy time of year. We encourage you to remember to take the time to squeeze in your regular dental visit before the summer months fly by. Regular dental visits are so important to your overall health.”

Leadership

Unhappy leaders lead to unhappy teams. Negative, unhappy attitudes are contagious and will quickly infect your team. Please, don’t allow negative attitudes to infect your team. Set the example, start and end each day on a positive note. Remember, what you focus on expands. Focus on the good! Throughout the day, express your appreciation and gratitude for your team and the efforts they put forth to care for your office, your team, and your patients.  

“Happiness is when what you think, what you say, and what you do are in harmony.” – Mahatma Gandhi

Team Appreciation Opportunity – National BBQ Day: 16th – Bring in a BBQ lunch for the team. OR National Pizza Party Day: May 20th – Bring in pizza for the team for lunch. Be sure to take pictures to share on social media.

Doctors, if you’re struggling to reach your practice goals or want to enjoy improved practice growth – feel free to contact me for a complimentary, no-obligation 30-minute telephone consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

It always brightens my day to hear from you! Would you please do something for me? If you appreciate and enjoy the complimentary ideas that I share each month  – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links.    GOOGLE   and/or  FACEBOOK Thank you so much!!

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Yours for Greater Success!

~Betty

P.S. Please stop by and say hello to me on  FacebookTwitterInstagramLinkedIn, and Pinterest

Quick Fix Tips to Fill Unexpected Holes in the Dental Hygiene Schedule

Quick Fix Tips to Fill Unexpected Holes in the Dental Hygiene Schedule

Hello Friends,

Holes in the dental hygiene schedule, why do we dread this so much? Because, unfilled appointments, canceled, or missed appointments all kill profitability.

So what do you do? You probably are desperate for a quick fix to fill the holes in the schedule. Right? Well, I’ll help you out by sharing some ideas to fill the hygiene schedule as a quick fix. However, I must say a quick fix is typically only a temporary fix. If holes in the schedule are becoming the norm around your office you need something more than a quick fix to figure out why this is happening and work to prevent your hygiene schedule from looking like Swiss cheese every week.

Doctors, if you’re struggling to reach your practice goals or want to enjoy healthier and more productive schedules – feel free to contact me for a complimentary, no-obligation 30-minute telephone consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

Note, this isn’t the time to point fingers or start blaming someone for having holes in the schedule. Work together, as a team to fill these holes. Ideally, the hygienist should be involved in making these calls to patients, etc. Patients are more likely to respond when it’s their beloved hygienist calling them. Besides, the hygienist(s) are obviously the one(s) with the extra time. So the ideas I share are directed to the hygiene department with the goal of them becoming productive, happy, and profitable.  (Again, you will want to at a later date, work together as a team to determine why this is happening and create solutions to repair the breakdown.) Here are some tips for creating healthier hygiene schedules: https://bettyhaydenconsulting.com/2020/09/01/ten-steps-to-create-healthy-and-productive-fall-dental-hygiene-schedules/

On to the ideas for a quick (temporary) fix:

how to fill holes in dental hygiene schedule
  • Priority List – Do you have any patients that would like to come in at an earlier date for their hygiene appointment?  Call them and let them know you have an unexpected change in the schedule (Refrain from saying you had a cancelation) and can see them sooner.
  • Cancellation/Missed Appt List – Do you have any patients on these lists that can be called? (BTW: If you’re not looking at this report each week, you should be!)
  • Family Members – Check for other family members due for their hygiene appt. Is there someone coming in with hygiene that has family members that are also due in hygiene that may want to take one of those open slots?
  • Doctors Schedule – Check the doctors’ schedule for any patients that may be due for their hygiene appt and are coming in around the time that needs to be filled in hygiene. Invite them to take care of their hygiene wellness appointment at the same time.
  • Incentives – Offer an Incentive for accepting a last-minute appointment. For example, complimentary fluoride, teeth whitening, small gift, or gift card. Use your social media platforms to announce this awesome today (or tomorrow) only opportunity.
  • Continuing care/past-due List – Get on the phone and with an enthusiastic and positive voice make some calls to your patients that are due or past due in hygiene. (Vary the times you make these calls. You’ll reach more patients this way.)
  • Social Media – Engage with your patients, potential patients, and local businesses on Facebook, Instagram, etc. For ideas see: https://bettyhaydenconsulting.com/2020/11/05/dental-office-social-media-platform-tips-and-content-ideas/
  • Spend more time with your patients. If you have open time that couldn’t be filled, take this opportunity to discuss better home care tools, update their information and medical history, do full perio charting, talk about cosmetic services, any recent continuing education courses, place sealants, apply desensitizing agent to any sensitive teeth, take impressions for whitening trays, review incomplete treatment with them, ask them if they’ll kindly leave a review on Google or Facebook, mention how dental gift certificates make great gifts, etc.

Just a reminder before making any calls, it would be a good idea to check your patient’s account balance, remaining insurance benefits/any frequency limitations, and review their clinical notes. Also, be sure to document all calls, conversations, and correspondence made to or with the patient.

Note: If at all possible, try to avoid moving patients’ appointments around to fill in gaps. It can aggravate the patient. It’s always best to keep their appointment as scheduled – they reserved that time for a reason.

If the holes in your schedule are a few weeks out you can try these ideas:

  • Reactivate Patients – Send out “We Miss You” letters to your patients that haven’t been in for a year or more.
  • Special Offers – Focus on a particular service or group of patients to target with special offers or prizes on a day that has a lot of holes. For example, Mouthguards  / Teeth Whitening / Sealants / Desensitizing Agents / Back to School / Spring Cleaning / Kids day / Senior day.
  • Fun Themed days – Superhero, Luau, BBQ, Western, Decades Day, Disney, Sports, etc.

Don’t miss out on any of the ideas that I share each month! Are you receiving my complimentary Practice Management and Marketing Ideas in your email each month? If not, please start following us today. If you prefer, send me your email address (to bhaydenconsulting@gmail.com) and I will send you an invitation to follow my blog.

Despite your best efforts to fill the schedule, you may still end up with some holes that just couldn’t be filled. No worries, there is plenty to do to remain productive during this time.

During downtime:

  • Get on the phone and make continuing care calls.
  • Pull Incomplete hygiene treatment reports and call, send postcards, emails, texts, or letters to your patients.
  • Make calls, send emails, postcards, letters, etc. to your patients that are due, past due, or almost due in hygiene.
  • Create some fun and educational Videos – (how to brush, how to floss, what to do in a dental emergency? how much sugar is in your drink? What type of mouthwash should you use? Manual vs Electric Toothbrush, Healthy vs Unhealthy Snacks, Why wear a mouthguard, what type of toothpaste is best? etc.)
  • Thoroughly clean and stock treatment rooms.
  • Get out and visit area businesses. Introduce the office, take them a small gift and a “let’s get acquainted” special offer.
  • Discuss some marketing (practice growth) ideas for the office.
  • Continuing Education. Watch a webinar or video, read a manual, etc. Improve your clinical skills, knowledge of new technology and procedures, telephone scripting, office protocols, etc.
  • Take a tour of the office and look for any areas that could use some improvements, cleaning, and changes.

I hope these ideas provide you with a quick fix to fill those holes in your schedule.

Here are some tips for reducing last-minute changes to the hygiene schedule: https://bettyhaydenconsulting.com/2021/03/31/dental-office-tips-and-ideas-to-reduce-same-day-broken-appointments/

It always brightens my day to hear from you! If you appreciated these complimentary ideas I  would love for you to please take a minute to leave me a review/recommendation here on GOOGLE and/or FACEBOOK.  Thank you!!

Yours for Greater Success!

~Betty

P.S. Please stop by and say hello to me on  FacebookTwitterInstagramLinkedIn, and Pinterest

Dental Office Management and Leadership Tips and Ideas for April 2022

Dental Office Management and Leadership Tips and Ideas for April 2022

Hello Friends,

Now is the time to welcome Spring and your second quarter for this year. Be sure to review your plans to make this second quarter your best one yet!  What are your plans to exceed your patients’ and potential patients’ expectations? Ensure that everyone on the team is on the same page.

Remember that it is most important to consistently exceed your employees’ expectations. We all need a work environment and culture that refreshes us instead of being a drag and a drain on us.

(Please stop by and say hello to me on FacebookInstagramLinkedIn, and Pinterest)

One of the most common issues that I hear from dental employees is that they don’t feel appreciated. Feeling a lack of gratitude is often the main reason why they leave their employer or suffer a decline in positivity and productivity.

National Fun at Work Day: 1st – Do something different, unexpected, and fun today. Have a silly theme for this day. (For example, Crazy hair, silly socks, decades day, etc. POST pictures on Facebook and Instagram)

National Mani-pedi Day: 25th – How about treating your employees to a mani-pedi spa day?

Doctors, if you’re struggling to reach your practice goals or want to improve the culture and spirit of your practice – feel free to contact me for a complimentary, no-obligation 30-minute telephone consultation at bhaydenconsulting@gmail.com to see if a coaching relationship is right for you.

Administrative Professionals Week: 24-30 – This is the week to go above and beyond with your appreciation for your amazing, hard-working business employee or team!

See Employee Appreciation Ideas Here: Employee Appreciation Gift Ideas Pinterest Board

Are you looking for Dental Marketing and Practice Growth Tips & Ideas for April? Check these out: April 2022 Dental Marketing Ideas / Oral Cancer Awareness Month Ideas / Baseball Season Tips & Ideas

Create Healthy Hygiene Schedules

Hygiene Continuing Care Reminders – Reach out to your unscheduled hygiene patients. Do you know how many of your active patients are also active in hygiene? How many have a scheduled appointment and how many are unscheduled? Here is an opportunity to make a special effort to reach out to your unscheduled hygiene patients…

Cleaning For a Reason Week: 18th -24th – Turn this into an “it’s time (past-time) for your spring dental health cleaning, examination, and oral cancer screening appointment” reminder.

Keep in mind, the best way to keep your patients active is to be sure to reappoint them for their next hygiene visit when they are there at the office. Also, help more of your patients say yes to your treatment recommendations and have them reserve their appointment at the time of treatment presentation.

I hope you enjoyed the ideas that I’ve shared here.

It always brightens my day to hear from you! If you appreciated these complimentary ideas I  would love for you to please take a minute to leave me a review/recommendation here on GOOGLE and/or FACEBOOK.  Thank you!!

Yours for Greater Success,
~Betty