Customer Service Tips

Ten Simple Ways to Bring Your Manners to Work
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Ten Simple Ways to Bring Your Manners to Work

Hello Friends,

September 1st is Bring Your Manners to Work Day so I thought this was the perfect opportunity to share a few quick tips and reminders regarding using our manners at work.

What are manners? Manners are the proper or polite way to behave in public, at work, and at home with your family.

We’re just going to focus on how we can bring our manners to work…

“Good manners are cost-effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.” – Letitia Baldrige

Say please and thank you – Make it a habit to say please whenever you ask for something. Saying thank you improves your office, your health, and boosts morale.

Greetings – Say a warm & friendly hello & goodbye to your employees ( & fellow co-workers) at the start and end of the day.

Say I’m Sorry – Accept responsibility when you are wrong and when you’ve messed up.

Use your Body language Manners – 75-80% of how we interpret what others are (or aren’t) saying is through their body language. Remember, smile more, make eye contact, be attentive, and demonstrate that you are listening.

Be on Time – “Time has a wonderful way of showing us what really matters.” Make sure that you arrive at work on time ( at the start of the workday and after lunch).

Clean up after yourself ( & others when needed) – Pick up the piece of paper from the floor, dust off the plants, keep your workspace, the lunchroom, and the restroom clean. (Replace the roll of Toilet Paper… even if there are still a few squares left to spare, replace it with a fresh roll. While you’re at it, go ahead and fold the toilet paper into a pretty fan. #kiddingnotkidding #ohanditsovernotunder)

Practice Great Personal Hygiene – Wear clothes that reflect the excellent care you give your patients. This means wearing professional, clean, and wrinkle-free clothes.  Also, your hair and body should be clean and odor-free. (Yes, I went there.)  

Be Kind & Don’t Gossip –  Refuse to listen to gossip and stop speaking & spreading gossip. Be KIND!

I wish you all happy workdays full of good manners 🙂

If you enjoy the monthly tips and ideas that I share, PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– Thank you so much!!  

Yours for Greater Success,

~Betty – Dental Coach

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Dental Office Management, Leadership, and Team Building Ideas for August 2023
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Dental Office Management, Leadership, and Team Building Ideas for August 2023

Hello Friends,

There is still time to make 2023 a great year for practice growth. As always, my goal in sharing these ideas each month and while coaching my dental teams is to help you all stress-less and have more fun at work!

If you’re looking for marketing, social media content, and other practice growth tips and ideas for August – Visit here: August 2023 Practice Growth Ideas

Here are your Management, Leadership, and Team Building Ideas for August. Enjoy!

Practice Management Reminders and Ideas…

Schedules – If your office schedules typically slow down in August/September, what plans have you made to fill holes in the schedule, increase same-day services, and keep the working day productive?  Don’t leave it to chance. Make a list of productive tasks that may be done during any slower times.

How many visits are scheduled compared to capacity? Too many holes? Do you have time reserved for new patients? How are you planning to stay in touch with unscheduled patients? Consider offering some type of gif basket/prize that your patients can enter to win during the months of August & September when they come in for their appointment.

Emergency Medical Plan – Is your office and team prepared and equipped to handle a medical emergency? Is your emergency medical kit up to date?

The components of a sound medical emergency plan for the dental office should include:

  • Medical emergency prevention
  • Development of an action plan
  • Recognizing a patient’s distress and management of medical emergencies
  • Emergency drugs and equipment

Source: https://www.ada.org/en/resources/research/science-and-research-institute/oral-health-topics/medical-emergencies-in-the-dental-office

Leadership Tips…

If you want to see a positive change in your practice, you must consistently lead by example… be the change. It starts at the top. You set the tone for the day, and make certain that it’s a happy & productive one. This includes any employee in a management position – if you have employees complaining about your office manager, take it seriously. A toxic (toxic negativity and/or toxic positivity) office manager will destroy your practice over time, at the very least, cause a staff turnover nightmare.  In fact, any employee that is toxic to your vision, to your team, and/or your patients…needs to go. It’s not easy to make the decision to terminate someone’s employment, yet absolutely necessary if you want to improve your practice.  It’s been said that “what you allow you encourage.” Once you make the decision to no longer tolerate or allow poor behavior and attitudes in your practice, you’ll breathe a huge sigh of relief.

Practice Owners, if you would like to grow and improve your dental practice and have wondered what it might be like to work with me and what coaching is all about… please feel free to reach out to me to schedule a complimentary, no-obligation coaching call at bhaydenconsulting@gmail.com

“Don’t wait until everything is just right. It will never be perfect. There will always be challenges, obstacles, and less-than-perfect conditions. So what? Get started now. With each step you take, you will grow stronger and stronger, more and more skilled, more and more self-confident, and more and more successful.”

 –Mark Victor Hansen

Hope you enjoy these ideas and can use some of them to help make the month of August a productive and happy one for you, your team, your patients, and the community.

If you appreciate and enjoy the complimentary ideas and content that I share each month – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…  GOOGLE   and/or  FACEBOOK– I look forward to hearing from you. Thank you so much!!  

Yours for Greater Success,

~Betty (Dental Coach)

August 2023 Dental Marketing, Social Media Content, and Practice Growth Ideas
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August 2023 Dental Marketing, Social Media Content, and Practice Growth Ideas

Hello Friends,

Before I share the tips and ideas for August – if you’re looking for ideas for a different month(s) or ideas for meetings, office events, team building, how to answer phones effectively, and so much more – did you know that you can search for past posts/articles from the search bar? Simply type in a keyword for the topic you’re looking for. If you can’t find what you need or have an idea for a topic that you’d like me to address feel free to reach out to me at bhaydenconsulting@gmail.com.

August 2023 – Dental Marketing, Social Media Content, and Practice Growth Tips & Ideas

For many parents with school-aged children, August and September can be hectic months preparing for and getting back into the school routine. Help to make the back-to-school season fun (& healthy) for the community and profitable for your dental office.

Theme:  Back-to-School with Healthy Smiles!

In-Office & On your Social Media Platforms share Dental Health Tips for Parents,” such as healthy snack and beverage ideas, when to visit the dentist, what to do in a dental emergency, brushing and flossing tips, mouthguard information, sealants information, and more.

Promote special offers just for teachers and students during August.

August is Get Ready for Kindergarten Month – encourage parents to schedule their child’s dental visit before school starts.

Community Engagement Ideas:

School Supplies Donations – Use your office as a community donation site for school supplies or new & gently used books to be donated to local children and/or schools in need.

Patient Education and Treatment Ideas

National Fresh Breath (Halitosis)  Day: August 6th

Ortho– If you provide orthodontic services to your patients there is a special day in August just for you! National Align Your Teeth Day: August 11th  – Great opportunity to showcase the ortho treatment you offer! 

Patient Appreciation Idea – Sneak Some Zucchini Onto Your Neighbor’s Porch Night: August 8th –

Give away a zucchini with an attached tag/label with your office name/contact info and a zucchini recipe for patients to take home or share with their neighbors. By the way, this is a super easy way to get your patients talking about you – especially if you give them one to share with their neighbor(s).

Social Media Post Content Ideas to Boost Engagement During August

Golf Month

National Dog Month       

World Photo Day: 19th  

Senior Citizen’s Day: 21st

More Herbs, Less Salt Day: 29

Enjoy! Wishing you all a happy, productive, and stress-free August.

Before you go, If you appreciate and enjoy the complimentary ideas and content that I share each month  – I would LOVE for you to PLEASE leave me a review/recommendation on Google or Facebook. Simply click the following links…    GOOGLE   and/or  FACEBOOK – I look forward to hearing from you. Thank you so much!!

Yours for Greater Success,

~Betty (Dental Coach)